As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
As we have learned from Internet Creations' leaders throughout this series of blog posts, a strategic approach to analytics in Salesforce is a crucial puzzle piece to an organization’s success. Making data-informed decisions, empowers you with confidence in your decision making and in the future path of your business. Let's reflect on the key takeaways from the six blog posts in the series.
Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
Learn from our team of experts in a collection of IC's top read posts of 2020 - covering the year’s latest Salesforce technical features, tips, and advice on how to create a simpler and more impactful service experience across your organization.
Customer support, retention, and satisfaction has never been more critical for business success. The communication tools an agent uses can enable a greater positive impact and experience for the customer, while making high support volume more manageable for a support team.
Find out how companies that use Salesforce are addressing remote work challenges and a possible return to their physical locations during the pandemic and discover tips to get more out of Salesforce right now.
Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
The Lightning App Builder is one of the best features in Lightning because it gives Admins the power to configure the Salesforce UI using clicks, not code. Designing your Lightning Pages to fit your business users’ needs dramatically enhances their productivity.
Custom Metadata Tools (CMDTs) are powerful: they can be referenced in code, flows, processes, formulas and validation rules. With CMDTs, Salesforce added the capability to support relationships between a few different metadata types. Let’s dig in!