Salesforce Tips & Tricks Archives - Internet Creations Blog
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce Survival Guide

Dreamforce 2019: A Survival Guide for Success

Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019

Top 5 Lightning-Only Features in Winter ’20 That Will Increase Sales Productivity

I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
May 16, 2019

Prioritize Your Support Cases in Salesforce

May 8, 2019

How to use Canned Comments in Salesforce

January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

June 8, 2018
Productivity in Salesforce Lightning

The 6 Best Features for Customized Productivity in Salesforce Lightning 

April 5, 2018

3 Things to Ask Before Implementing Salesforce Community Cloud

March 14, 2018

Salesforce Powered Alarms – Avoid SLA Breaches with Case Flags and the Internet of Things (IoT)

February 16, 2018

4 Reasons You Need a Salesforce Community

June 22, 2016

Customer Feedback is Critical but Survey Abandonment is Rampant

May 17, 2016
PhillyForce 2016

On Location: Encouraging Financial Efficiency among PhillyForce 2016 Attendees

May 5, 2016

Operational Efficiency Series: 4 Advantages of Implementing Salesforce

May 3, 2016

3 Ways Marketing Automation Can Help You Qualify Leads Faster in Salesforce