Salesforce Tips & Tricks Archives - Internet Creations Blog
January 14, 2020

Ride the Lightning: Tips for Building Salesforce Lightning Web Components

Learn about the capabilities and limitations we’ve discovered while using LWC, as well as a few best practices and resources we’ve leveraged along the way.
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 17, 2019

Dreamforce Wrap-up 2019

With over 2,700 sessions at Dreamforce, we’ve narrowed it down to a few stand out moments and themes that Salesforce focused on throughout the week.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce Survival Guide

Dreamforce 2019: A Survival Guide for Success

Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019

Top 5 Lightning-Only Features in Winter ’20 That Will Increase Sales Productivity

I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
May 16, 2019

Prioritize Your Support Cases in Salesforce

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May 8, 2019

How to use Canned Comments in Salesforce

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

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June 8, 2018
Productivity in Salesforce Lightning

The 6 Best Features for Customized Productivity in Salesforce Lightning 

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April 5, 2018

3 Things to Ask Before Implementing Salesforce Community Cloud

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March 14, 2018

Salesforce Powered Alarms – Avoid SLA Breaches with Case Flags and the Internet of Things (IoT)

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February 16, 2018

4 Reasons You Need a Salesforce Community

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June 22, 2016

Customer Feedback is Critical but Survey Abandonment is Rampant

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