Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
Learn from our team of experts in a collection of IC's top read posts of 2020 - covering the year’s latest Salesforce technical features, tips, and advice on how to create a simpler and more impactful service experience across your organization.
Customer support, retention, and satisfaction has never been more critical for business success. The communication tools an agent uses can enable a greater positive impact and experience for the customer, while making high support volume more manageable for a support team.
Find out how companies that use Salesforce are addressing remote work challenges and a possible return to their physical locations during the pandemic and discover tips to get more out of Salesforce right now.
Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
Check out these 15 Salesforce Lightning Productivity Tips for End Users to learn how to enhance your productivity using Salesforce Lightning in your day-to-day work.
The Lightning App Builder is one of the best features in Lightning because it gives Admins the power to configure the Salesforce UI using clicks, not code. Designing your Lightning Pages to fit your business users’ needs dramatically enhances their productivity.
Custom Metadata Tools (CMDTs) are powerful: they can be referenced in code, flows, processes, formulas and validation rules. With CMDTs, Salesforce added the capability to support relationships between a few different metadata types. Let’s dig in!
Let's explore how Salesforce provides us with additional relationship tools in the form of tweaking some standard types and providing some non-standard.
A data relationship exists when data from one table is bound to another table through the use of specific fields and values within those fields. Manager of Professional Services, Mark Budzyn shares more on this topic in part 1 of the "Exploring Salesforce Data Relationships" series!!
Join Mark Budzyn, Manager of Professional Services, as he explores Salesforce data relationships in this 5 part series. An attempt to corral what is most important to know about relationships in Salesforce, based on Mark's 10 years of platform experience providing Salesforce solutions to thousands of users.