AppExchange Apps Archives - Internet Creations Blog
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
September 1, 2020

How to Maximize Service Cloud Capabilities in Salesforce

In today’s evolving business environment, companies are striving to be more agile and responsive to customer’s expectations.
May 28, 2020

Personalize the Survey Experience to Protect Your Brand

In this current climate of uncertainty, more and more companies are leveraging customer feedback to amplify successful strategies while making adjustments to correct what might be wrong.
January 17, 2020

What Are You Hearing? How to Improve the Feedback Experience

True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
September 27, 2019

Build Trusted Customer Relationships Through Personalization

During a recent webinar delivered by Internet Creations, “Personalization to Build Customer Relationships, which explored customer experience from the perspective of personalization,
September 18, 2019

Internet Creations Announces New Release of Simple Survey App for Salesforce

From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

[…]
July 26, 2019

Automatically Redirect Emails from Duplicates to the Master Case

[…]
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

[…]
July 5, 2019

Is Case Merge Premium Still the Best Option for Merging Cases?

[…]
May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

[…]
May 16, 2019

Prioritize Your Support Cases in Salesforce

[…]
May 8, 2019

How to use Canned Comments in Salesforce

[…]
January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

[…]