AppExchange Apps Archives - Internet Creations Blog
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
September 27, 2019

Build Trusted Customer Relationships Through Personalization

During a recent webinar delivered by Internet Creations, “Personalization to Build Customer Relationships, which explored customer experience from the perspective of personalization,
September 18, 2019

Internet Creations Announces New Release of Simple Survey App for Salesforce

From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

[…]
July 26, 2019

Automatically Redirect Emails from Duplicates to the Master Case

[…]
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

[…]
July 5, 2019

Is Case Merge Premium Still the Best Option for Merging Cases?

[…]
May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

[…]
May 16, 2019

Prioritize Your Support Cases in Salesforce

[…]
May 8, 2019

How to use Canned Comments in Salesforce

[…]
January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

[…]
August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

[…]
March 14, 2018

Salesforce Powered Alarms – Avoid SLA Breaches with Case Flags and the Internet of Things (IoT)

[…]
December 7, 2017
Email to Case Premium Webinar

Winter (Release) is Coming!

June 12, 2017
Coaching with employee feedback

Use your customer feedback to be the coach your employees deserve

[…]