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Coaching with employee feedback

Use your customer feedback to be the coach your employees deserve

Surveying your customers after they’ve had an interaction with your company is a great way to get real-time feedback on your products and services. But what are you doing with the survey responses? If you’re not implementing them into how you coach your team, you’re not taking full advantage of their potential for impact. Your customers are […]

Simple Survey

4 Ways Simple Survey Increases Response Rates

Capturing the voice of your customer is essential in delivering a better customer experience. Yet, despite all the work being put into your survey programs, your response rates are dwindling. Why? Because customers are increasingly reluctant to volunteer their time to participate in your research. Think about it. How many times have you, yourself, received […]

Service Response Times

Is your service response time killing your customer experience?

This post is part 1 of 1 in the series Response Time Improvement

If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help causes frustrations to rise. Improving service response time can reduce customer frustration and increase customer loyalty. Set expectations and stick to them Research shows that “65% of consumers expect companies to interact with them in real time.” […]

Busy? This new feature of Signature Slayer for Salesforce will help

Are the attachment related lists on your Accounts cluttered with images? Social media icons and logos in email signatures get added to Cases and are rolled up to the parent Account, creating cluttered attachment related lists. These images waste your staff’s time by prompting them to screen irrelevant attachments, impeding your agent’s ability to quickly resolve a […]

Simple Survey and Geopointe Webinar

Map your Success with Customer Satisfaction Data – with Simple Survey & Geopointe

Measuring customer sentiment is a critical aspect to ensuring your organization is delivering awesome customer service. More importantly, when your business effectively leverages customer satisfaction data to make informed decisions, you can also improve your bottom line! Internet Creations developed the mobile-friendly, 100% native Simple Survey for Salesforce app to enable your organization to quickly collect […]