Internet Creations Blog - Salesforce Consulting & Development
November 10, 2020

Set Service Teams up for Success: 3 Ways Global Teams can Improve Support Delivery with Salesforce

Customer support, retention, and satisfaction has never been more critical for business success. The communication tools an agent uses can enable a greater positive impact and experience for the customer, while making high support volume more manageable for a support team.
October 23, 2020
4 Ways to Get More Out of Salesforce Right Now

4 Ways to Get More Out of Salesforce Right Now

Find out how companies that use Salesforce are addressing remote work challenges and a possible return to their physical locations during the pandemic and discover tips to get more out of Salesforce right now.
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
September 18, 2020
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A Year Like No Other: Employees Vote Internet Creations an NJBiz Best Place to Work for 6th Consecutive Year!

The IC team has always been known for its ability to be nimble in the face of a challenge, and the demands of adapting to a COVID-19 market was a tall order, that the company has risen to fill.
September 1, 2020

How to Maximize Service Cloud Capabilities in Salesforce

In today’s evolving business environment, companies are striving to be more agile and responsive to customer’s expectations.
July 24, 2020

Salesforce Lightning Productivity Tips for End Users

Check out these 15 Salesforce Lightning Productivity Tips for End Users to learn how to enhance your productivity using Salesforce Lightning in your day-to-day work.
July 13, 2020

Discover More Value: What to Expect from an IC Salesforce Discovery

At Internet Creations, we know that discoveries are definitely not a “one size fits all.” Typically, discoveries are learning sessions where a subject matter expert can talk through your challenges or long term goals.
July 8, 2020

Become a Master Builder with Lightning App Builder

The Lightning App Builder is one of the best features in Lightning because it gives Admins the power to configure the Salesforce UI using clicks, not code. Designing your Lightning Pages to fit your business users’ needs dramatically enhances their productivity.
June 23, 2020

Part 4: Custom Metadata Type Relationships: Yes, It’s a Thing

Custom Metadata Tools (CMDTs) are powerful: they can be referenced in code, flows, processes, formulas and validation rules. With CMDTs, Salesforce added the capability to support relationships between a few different metadata types. Let’s dig in!
June 19, 2020

Juneteenth: A note from our CEO

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June 11, 2020

Part 3: Special Relationship Tools

Let's explore how Salesforce provides us with additional relationship tools in the form of tweaking some standard types and providing some non-standard.
June 4, 2020

Prepare for the Future of Work with Surveys

It’s now more important than ever to be surveying your employees to show empathy, encourage engagement, and support your team.
June 4, 2020

NJTC Launches New Member Spotlight with Felisa Palagi

Watch listen: How IC is successfully navigating uncertain times during COVID-19, Felisa's experience with crisis counseling, and her top tip for managing criticism throughout your career.
May 28, 2020

Personalize the Survey Experience to Protect Your Brand

In this current climate of uncertainty, more and more companies are leveraging customer feedback to amplify successful strategies while making adjustments to correct what might be wrong.
May 27, 2020

Part 2: Exploring Salesforce Relationship Workhorses

Dive deeper into Salesforce relationship workhorses - including lookup, master-detail, and the less familiar, hierarchical!
May 15, 2020

Part 1: What’s a Salesforce Data Relationship?

A data relationship exists when data from one table is bound to another table through the use of specific fields and values within those fields. Manager of Professional Services, Mark Budzyn shares more on this topic in part 1 of the "Exploring Salesforce Data Relationships" series!!