Coaching with employee feedback

Use your customer feedback to be the coach your employees deserve

Surveying your customers after they’ve had an interaction with your company is a great way to get real-time feedback on your products and services. But what are you doing with the survey responses? If you’re not implementing them into how you coach your team, you’re not taking full advantage of their potential for impact. Your customers are […]

Improve your marketing campaign metrics with this free Salesforce app

Ask any marketer what their challenges are, and measuring campaign effectiveness will be in their top five. Salesforce automatically measures campaign influence on sales opportunities, but there’s a catch. At least one of the opportunity’s contact roles must be a campaign member, which means your users need to consistently add contacts and leads to campaigns. Campaign […]

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The rise and fall—and rise again—of the Trusted Advisor

In the last few months of 2001, three professional services consultants—David Maister, Charles Green and Robert Galford—published a smallish, unassuming book called the Trusted Advisor. In it they come to a less than ground-shaking conclusion: that nobody can become successful in business unless they first gain the confidence of their clients. Not rocket science by […]

SecurePasswords

Prevent Identity Theft with a More Secure Password

This post is part 2 of 2 in the series Cyber Security Basics

Your password is your first line of defense in securing your online presence. With the rise of identity theft and email hacking, your basic passwords no longer make the cut. Having a secure password will prevent attempts to compromise your accounts. Creating a secure password Experts suggest using a password that is at least 8 […]