Customer Service Archives - Internet Creations Blog
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
August 16, 2019

Proactive vs Reactive Customer Support

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August 14, 2019

One of the most successful companies in America: What it takes to make the Inc 5000 list

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May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

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May 22, 2019

Enhanced Comment Editor in Salesforce

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May 16, 2019

Prioritize Your Support Cases in Salesforce

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May 8, 2019

How to use Canned Comments in Salesforce

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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November 7, 2018

The Fourth Industrial Revolution and the Future of Customer Service

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September 18, 2018
Service Excellence Forum

Headed to Dreamforce? Here’s a Preview of the Service Excellence Forum

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April 5, 2018

3 Things to Ask Before Implementing Salesforce Community Cloud

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June 12, 2017
Coaching with employee feedback

Use your customer feedback to be the coach your employees deserve

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April 5, 2017

The rise and fall—and rise again—of the Trusted Advisor

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July 19, 2016

Top Reasons Why It’s Time to Embrace the (Fully Loaded) Salesforce Console

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July 11, 2016

LOGICNow Goes 2 for 2, Improving Client Satisfaction while Reducing Support Calls

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