The holidays are a time for giving. And what better way than with a fun holiday ugly sweater contest! In honor of their favorite charity, our employees invaded thrift stores, raided their parent’s (and grandparent’s) attics, and scoured the Internet to find the ugliest sweaters they could. Each employee selected a charity to sponsor, and […]
News and announcements from Internet Creations, including updates to product and service offerings.
Are the attachment related lists on your Accounts cluttered with images? Social media icons and logos in email signatures get added to Cases and are rolled up to the parent Account, creating cluttered attachment related lists. These images waste your staff’s time by prompting them to screen irrelevant attachments, impeding your agent’s ability to quickly resolve a […]
Internet Creations takes Dreamforce quite seriously and we plan on doing some serious learning and having some serious fun! To make the most of this exciting week in San Francisco at Salesforce’s annual convention, IC’s Dreamforce veterans have shared some advice to help make this your best Dreamforce ever. Be a Man/Woman with a Plan: What […]
Internet Creations Business Analyst Rebecca Lammers Named a Salesforce MVP By Bari Faye Siegel What a difference three years can make. In the summer of 2013, Salesforce was a solution many companies were using to create workplace efficiency and enhance agent productivity. Other companies embraced the robust power of the cloud-based platform, but not the […]
ROI on Coveo Implementation Recouped in First Quarter When the help desk phone rings or the inbox fills with customer inquiries, forward-thinking companies do everything possible to jump on those requests to keep customer satisfaction scores high. However, lack of a self-help system at LOGICnow created a backlog of support tickets. The company’s support desk […]