What’s the secret sauce? How does an organization continue to grow, continuously, year after year? It’s all about an unwavering commitment to delivering the perfect service experience.
At the heart of Internet Creations is The IC Way, a set of fundamentals that guide how we work with each other. It’s the inspiration behind the experiences we provide every employee and every one of our customers.
Fundamentals like Walk in Others’ Shoes, Be The Expert, and Make Quality Personal fuel our success. It’s how we maintain a stellar 9.6 out of 10 customer satisfaction rating as we continue to grow.
The entire organization—not just our Support team—is committed to providing amazing customer service.
Tony Hsieh of Zappos, a former Inc. 5000 listee that grew into a multi billion dollar company, said it well: “Customer service shouldn’t be a department, it should be the entire company.”
With Salesforce and Service Experience Suite, we’ve created a true 360-degree view of the customer where the entire company is empowered to treat every customer like a priority and provide the fast, personalized experiences we’ve all come to expect.
Our vision is to empower the world to deliver the perfect service experience every time. And so far, we’ve empowered 750+ organizations of all kinds across the globe—such as PayPal, AGCO, Expedia, and Slice—to create a better service experience for their employees and customers. And we’re not stopping there. Every business has a customer, and every customer deserves a good experience.