Zendesk users: Is it time to consider Salesforce? - Archive of IC Blog

Zendesk users: Is it time to consider Salesforce?

Zendesk vs SalesforceWhen you’re growing a business, you’re bound to encounter obstacles from time to time. But if you weren’t good at overcoming them, you wouldn’t be where you are, right?

Personal development expert Dan Millman once wrote, “The secret of change is to focus all of your energy not on fighting the old, but on building the new.”

Whether you know the quote or not, chances are that’s exactly what you’ve been doing.

So how come you’re still struggling with Zendesk and its limitations?

Make no mistake: Zendesk is a great tool. It sets up in minutes and quickly adds value in any helpdesk or self-service support context. It’s also great at uniting multiple support channels, like email, chat, and phone.

But if you’re like most businesses, you eventually outgrow it.

If that feels like you—if you’re starting to think you need a wider, 360-degree view of your customer that encompasses service, sales, marketing, and more—maybe it’s time to make the move from Zendesk to Salesforce.

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Anthony Pica
Anthony Pica
Director, Marketing at Internet Creations