March 12, 2021
As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
January 15, 2021
At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
March 3, 2020
Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
September 6, 2019
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
March 14, 2018
Managing High Support Volume: 5 Essential Tips