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3 Ways Marketing Automation Can Help You Qualify Leads Faster in Salesforce

Utilization of marketing automation software is rising quickly across organizations of every size. Today, there are 11 times more B2B organizations using marketing automation than there were in early 2011. Many view marketing automation software as a tool for marketing professionals who want to push their content out to audiences more efficiently. However, many organizations […]

building a personal brand

Use Social Media to Build a Strong Personal Brand, Create Meaningful Dialogue among Salesforce Users

The first thing a company does (or should do!) when it opens its doors for business is take steps to create a “brand” and, subsequently, a strategy for brand recognition. It starts with a logo and possibly a tagline or mission statement. Salesforce has unmistakable brand recognition; the cloud logo is instantly recognizable. Behind every […]

change case ownership plus

How to Change Ownership of a Case on the Go with Salesforce1

If you’re receiving a high volume of support cases every day, you know the amount of time that is required to manage these cases. After analyzing every detail and workflow that goes into our customer support process, we realized that we could save our reps time and become even more efficient while changing ownership of […]

internet creations customer experience day

Celebrating Customer Experience: Top Responses from the #CXDay Twitter Chat

At Internet Creations, we believe in celebrating our customers and providing them with a great experience every day. After all, our success is measured by that of our customers. So we were thrilled to join CX professionals around the world to take part in the festivities of a day dedicated to Customer Experience.   (more…)