Celebrating Customer Experience: Top Responses from the #CXDay Twitter Chat
At Internet Creations, we believe in celebrating our customers and providing them with a great experience every day. After all, our success is measured by that of our customers. So we were thrilled to join CX professionals around the world to take part in the festivities of a day dedicated to Customer Experience.
Sponsored by the Customer Experience Professionals Association, Customer Experience Day (CX Day) celebrates the companies and professionals that create great experiences for their customers.
To mark #CXDay, Internet Creations participated in a Twitter Chat moderated by Lynn Hunsacker, Customer Experience ROI Strategist, ClearActionCX and the CEPA. Here are the questions with some of our favorite answers:
Q1. What are you most excited about for CX Day?
A1: Celebrating customer successes we’ve had over the past yr & our team members that helped deliver those great experiences! #CXDay
— Internet Creations (@icsfdc) October 5, 2015
A1. What am I most excited about on #CXDay? #CX pros around the world celebrating together. Our #CustExp community can do great things! — Bruce Temkin (@btemkin) October 5, 2015
Q2. What are some easy ways to participate in CX Day?
Intentionally reach out and thank a customer for their business and delight them! unexpectedly! #cxday
— Karl Sharicz (@ksharicz) October 5, 2015
A2 Spread the word with you friends and colleagues re #CXDay and what it means.
— Lesley Lykins (@lyfsgr8) October 5, 2015
Q3. What are some ways to extend CX Day value beyond this day?
A3: Build a roadmap to improve CX during the upcoming year. Monitor customer satisfaction using surveys. #CXDay
— Internet Creations (@icsfdc) October 5, 2015
A3. Extend value of #CXDay by regularly doing something that engages employees in your #CustExp ~ story sharing, learning, team celebrations — Aimee Lucas (@Aimee_Lucas) October 5, 2015
A3 Keep celebrating #CXDay all year by sharing customer stories and insights on a regular basis, bringing customers in to tell their views
— Lynn Hunsaker (@clearaction) October 5, 2015
Q4. How do you involve different functional areas in CX Day?
A4: Make being a customer focused business apart of your company culture. #CX is not limited to customer support roles. #CXDay — Internet Creations (@icsfdc) October 5, 2015
A4. Tap into the power of #gratitude on #CXDay. Thank other parts of your org for their efforts in delivering great #CustExp.
— Bruce Temkin (@btemkin) October 5, 2015
A4 Every functional area has a ripple effect on customer experience. When they’re aware of what it is, they can own it/show it #cxday — Lynn Hunsaker (@clearaction) October 5, 2015
Q5. How do you show appreciation to your customers on CX Day?
A5: Send handwritten thank you cards to customers & partners. #CXDay
— Internet Creations (@icsfdc) October 5, 2015
A5. Know them… Know what they appreciate and who they are as people. #CXDay — Lesley Lykins (@lyfsgr8) October 5, 2015
Q6. How do you spotlight good CX providers among those you buy from?
A6: Real-time customer satisfaction score listed on website: https://t.co/2hQspSq5T4 #CXDay — Internet Creations (@icsfdc) October 5, 2015
A6 I hope CXers appreciate customer-initiated feedback as highly –or more– as company-initiated feedback #cxday — Lynn Hunsaker (@clearaction) October 5, 2015
Q7. How can CX Day increase appreciation for and maturity of the CX profession?
A7 by showing how focusing on customer experience can improve business revenue, and increase customer loyalty. #cxday — ResponseTek Networks (@responsetek) October 5, 2015
A7. Let the power of your #CustExp community on #CXDay make you confident to drive change for next 364. Tap into other #CX pros all year. — Bruce Temkin (@btemkin) October 5, 2015
How are you celebrating CX Day?
