customer experience Archives - Internet Creations Blog
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

[…]
March 23, 2017
Simple Survey

4 Ways Simple Survey Increases Response Rates

[…]
October 6, 2015
internet creations customer experience day

Celebrating Customer Experience: Top Responses from the #CXDay Twitter Chat

[…]