Adrienne Lieberman, Author at Internet Creations Blog
May 28, 2020

Personalize the Survey Experience to Protect Your Brand

In this current climate of uncertainty, more and more companies are leveraging customer feedback to amplify successful strategies while making adjustments to correct what might be wrong.
April 21, 2020

Not Business as Usual – How to Adapt and Support Your Customers Right Now

Newly named CEO of Internet Creations, Felisa Palagi, led a panel discussion to hear from business leaders how they’ve adapted and have been able to ensure more confidence for customers.
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
March 18, 2020

COVID-19: Working Together From Home

Many of us are working remotely and are in quarantine for the next few weeks (or more). Now is a great time to stay positive by learning new things.
March 3, 2020

We Are Building More Stuff: How Internet Creations is Empowering #AwesomeAdmins

Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
January 27, 2020

How Admins Can Prepare for the Spring 2020 Salesforce Security Update

In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
January 17, 2020

What Are You Hearing? How to Improve the Feedback Experience

True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
September 18, 2019

Internet Creations Announces New Release of Simple Survey App for Salesforce

From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

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July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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