March 12, 2021
As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
January 15, 2021
At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
September 1, 2020
In today’s evolving business environment, companies are striving to be more agile and responsive to customer’s expectations.
July 13, 2020
At Internet Creations, we know that discoveries are definitely not a “one size fits all.” Typically, discoveries are learning sessions where a subject matter expert can talk through your challenges or long term goals.
May 28, 2020
In this current climate of uncertainty, more and more companies are leveraging customer feedback to amplify successful strategies while making adjustments to correct what might be wrong.
April 21, 2020
Newly named CEO of Internet Creations, Felisa Palagi, led a panel discussion to hear from business leaders how they’ve adapted and have been able to ensure more confidence for customers.
March 18, 2020
Many of us are working remotely and are in quarantine for the next few weeks (or more). Now is a great time to stay positive by learning new things.
March 3, 2020
Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
January 27, 2020
In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
January 17, 2020
True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
September 18, 2019
From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
Managing High Support Volume: 5 Essential Tips