February 19, 2020
Think you’ve got what it takes to earn your Community Cloud Consultant certification? Get started here with tips and tricks from our professional services team.
January 27, 2020
In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
January 17, 2020
True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
January 14, 2020
Learn about the capabilities and limitations we’ve discovered while using LWC, as well as a few best practices and resources we’ve leveraged along the way.
January 2, 2020
Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 17, 2019
With over 2,700 sessions at Dreamforce, we’ve narrowed it down to a few stand out moments and themes that Salesforce focused on throughout the week.
December 9, 2019
In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
October 22, 2019
At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019
I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.
September 27, 2019
During a recent webinar delivered by Internet Creations, “Personalization to Build Customer Relationships, which explored customer experience from the perspective of personalization,
September 19, 2019
In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 18, 2019
From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
