December 9, 2019
In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
October 22, 2019
At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019
I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.
September 27, 2019
During a recent webinar delivered by Internet Creations, “Personalization to Build Customer Relationships, which explored customer experience from the perspective of personalization,
September 19, 2019
In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 18, 2019
From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
May 24, 2019
What the Game of Thrones’ beverage slip-ups can teach us about leading teams to success
Four Ways to Empower Your Agents to Create the Ultimate Customer Experience