Salesforce Archives - Internet Creations Blog
January 14, 2020

Ride the Lightning: Tips for Building Salesforce Lightning Web Components

Learn about the capabilities and limitations we’ve discovered while using LWC, as well as a few best practices and resources we’ve leveraged along the way.
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 17, 2019

Dreamforce Wrap-up 2019

With over 2,700 sessions at Dreamforce, we’ve narrowed it down to a few stand out moments and themes that Salesforce focused on throughout the week.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce Survival Guide

Dreamforce 2019: A Survival Guide for Success

Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019

Top 5 Lightning-Only Features in Winter ’20 That Will Increase Sales Productivity

I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.
September 27, 2019

Build Trusted Customer Relationships Through Personalization

During a recent webinar delivered by Internet Creations, “Personalization to Build Customer Relationships, which explored customer experience from the perspective of personalization,
September 19, 2019

Smarter DevOps with Salesforce DX

In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 18, 2019

Internet Creations Announces New Release of Simple Survey App for Salesforce

From the design to survey, the new Simple Survey promotes simplicity and ease.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

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July 26, 2019

Automatically Redirect Emails from Duplicates to the Master Case

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July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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July 5, 2019

Is Case Merge Premium Still the Best Option for Merging Cases?

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May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

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