Salesforce Archives - Internet Creations Blog
January 15, 2021

Four Ways to Empower Your Support Team in Salesforce

At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
January 12, 2021
Strategic Approach to Analytics - Tips and Traps with Analytics

22 Tips and Traps with Analytics (with Admin Best Practices)

Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
January 8, 2021

Year in Salesforce: IC’s Most-Read Blog Posts of 2020!

Learn from our team of experts in a collection of IC's top read posts of 2020 - covering the year’s latest Salesforce technical features, tips, and advice on how to create a simpler and more impactful service experience across your organization.
January 5, 2021
Strategic Approach to Analytics in Salesforce - Confirmation Bias

Confirmation Bias

Learn all about Confirmation Bias as we explore the definition, the negative effects on analysis, how it manifests, and 7 ways to avoid it.
December 17, 2020
Strategic Approach to Analytics - Importance of Data Quality

Importance of Data Quality

For better decision-making in your business, you need good data quality. Learn seven ways to fix or avoid bad data.
December 9, 2020
Strategic Approach to Analytics in Salesforce - Key Metrics to Monitor

Key Metrics to Monitor

Find out the key metrics that IC's leadership monitors to keep track of the company's performance at the executive level and within each department.
November 24, 2020
Strategic Approach to Analytics in Salesforce - High-Level Strategic Approach

Strategic Approach to Analytics in Salesforce

Learn about the high-level strategic approach IC's leadership takes with analytics in Salesforce at the executive level and within each department.
November 10, 2020

Set Service Teams up for Success: 3 Ways Global Teams can Improve Support Delivery with Salesforce

Customer support, retention, and satisfaction has never been more critical for business success. The communication tools an agent uses can enable a greater positive impact and experience for the customer, while making high support volume more manageable for a support team.
October 23, 2020
4 Ways to Get More Out of Salesforce Right Now

4 Ways to Get More Out of Salesforce Right Now

Find out how companies that use Salesforce are addressing remote work challenges and a possible return to their physical locations during the pandemic and discover tips to get more out of Salesforce right now.
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
September 18, 2020
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A Year Like No Other: Employees Vote Internet Creations an NJBiz Best Place to Work for 6th Consecutive Year!

The IC team has always been known for its ability to be nimble in the face of a challenge, and the demands of adapting to a COVID-19 market was a tall order, that the company has risen to fill.
September 1, 2020

How to Maximize Service Cloud Capabilities in Salesforce

In today’s evolving business environment, companies are striving to be more agile and responsive to customer’s expectations.
July 24, 2020

Salesforce Lightning Productivity Tips for End Users

Check out these 15 Salesforce Lightning Productivity Tips for End Users to learn how to enhance your productivity using Salesforce Lightning in your day-to-day work.
July 13, 2020

Discover More Value: What to Expect from an IC Salesforce Discovery

At Internet Creations, we know that discoveries are definitely not a “one size fits all.” Typically, discoveries are learning sessions where a subject matter expert can talk through your challenges or long term goals.
July 8, 2020

Become a Master Builder with Lightning App Builder

The Lightning App Builder is one of the best features in Lightning because it gives Admins the power to configure the Salesforce UI using clicks, not code. Designing your Lightning Pages to fit your business users’ needs dramatically enhances their productivity.
June 23, 2020

Part 4: Custom Metadata Type Relationships: Yes, It’s a Thing

Custom Metadata Tools (CMDTs) are powerful: they can be referenced in code, flows, processes, formulas and validation rules. With CMDTs, Salesforce added the capability to support relationships between a few different metadata types. Let’s dig in!