Salesforce Archives - Page 2 of 12 - Internet Creations Blog
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
March 26, 2020

Life Interrupted: A Community of Leadership the Times Call For

Tips to effectively lead during this time of disruption from CEO, Felisa Palagi.
March 18, 2020

COVID-19: Working Together From Home

Many of us are working remotely and are in quarantine for the next few weeks (or more). Now is a great time to stay positive by learning new things.
March 16, 2020

Moving with a Purpose: How the Army Prepared Trent Shoemaker for a Career in Technology

From Basic Training to IT Office Hours Training, Trent Shoemaker has made a career of moving with a purpose. Learn how 21 years in the Army prepared him for a career in technology.
March 3, 2020

We Are Building More Stuff: How Internet Creations is Empowering #AwesomeAdmins

Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
March 2, 2020

IC Professional Services: Projects We’re Proud Of

We are inviting you to meet the wizards behind the curtain at IC. See the talent, the learning, and the outcomes that define this great work we do, together.
February 19, 2020

Be the Expert: Inspire Confidence as a Salesforce Community Cloud Consultant

Think you’ve got what it takes to earn your Community Cloud Consultant certification? Get started here with tips and tricks from our professional services team.
January 27, 2020

How Admins Can Prepare for the Spring 2020 Salesforce Security Update

In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
January 17, 2020

What Are You Hearing? How to Improve the Feedback Experience

True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
January 14, 2020

Ride the Lightning: Tips for Building Salesforce Lightning Web Components

Learn about the capabilities and limitations we’ve discovered while using LWC, as well as a few best practices and resources we’ve leveraged along the way.
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 17, 2019

Dreamforce Wrap-up 2019

With over 2,700 sessions at Dreamforce, we’ve narrowed it down to a few stand out moments and themes that Salesforce focused on throughout the week.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
October 21, 2019
Dreamforce Survival Guide

Dreamforce 2019: A Survival Guide for Success

Dreamforce is less than a month away and it can be a lot to decide how best to tackle a week packed full of learning, networking, and fun. Here’s a list of some of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
October 3, 2019

Top 5 Lightning-Only Features in Winter ’20 That Will Increase Sales Productivity

I'm sharing my Top 5 Lightning-Only features from Salesforce's Winter 20 release that will increase your sales productivity.