Joseph Reale, Author at Archive of IC Blog
November 10, 2020

Set Service Teams up for Success: 3 Ways Global Teams can Improve Support Delivery with Salesforce

Customer support, retention, and satisfaction has never been more critical for business success. The communication tools an agent uses can enable a greater positive impact and experience for the customer, while making high support volume more manageable for a support team.
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3 Little-Known Email to Case Premium Features That Boost Your Productivity

October 27, 2015
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3 Tips for Passing the Salesforce Certified Administrator Exam

September 18, 2015
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Salesforce Trailhead Review: Assessing Skills with the Intermediate Admin Trail

August 28, 2015
How Internet Creations Uses Salesforce to Track Fitness

Use Salesforce to Track Fitness!

March 4, 2015

5 Tips for Supporting an Upset Customer