Tomorrow is Flag Day in the United States, a day to celebrate the adoption of the US national flag.
Today is Case Flags Day globally! It’s a day to remember that your customers deserve timely responses to their inquiries. World-class service operations everywhere use Case Flags to monitor response times in Salesforce and uphold important SLAs.
What better a day to release a new version of Case Flags for Salesforce than today? The latest version is now available on the AppExchange.
So, what’s new in Case Flags?
With Case Flags History Tracking, you gain valuable insights like…
Time with customer vs. time with support
Where bottlenecks exist in your customer service organization
How to improve “time to resolution” (velocity)
Review the official Release Notes and Documentation for more information.
Register below to attend our Case Flags Release Webinar on Thursday, June 19th at 2PM ET to see the new features live and get answers to any questions you may have.
To Upgrade/Install now, visit the AppExchange.
To celebrate we enjoyed some delicious “Case Cakes”, here’s a few photos: