Case Flags Archives - Archive of IC Blog
March 12, 2021

Three Ways to Prioritize Customer Demand

As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
January 15, 2021

Four Ways to Empower Your Support Team in Salesforce

At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
March 3, 2020

We Are Building More Stuff: How Internet Creations is Empowering #AwesomeAdmins

Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

May 16, 2019

Prioritize Your Support Cases in Salesforce

January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

March 14, 2018

Salesforce Powered Alarms – Avoid SLA Breaches with Case Flags and the Internet of Things (IoT)

February 27, 2017
Service Response Times

Is your service response time killing your customer experience?

December 8, 2015
Delighted users on laptop

5 Proven Ways to Delight Your Users and Increase Salesforce ROI

June 13, 2014
Case Flags Salesforce

Happy Case Flags day! (New Release Update)

February 14, 2014
E2CP - Valentine

Will you be our Valentine? 5 AppExchange Pick-Up Lines

May 8, 2013

Cases Running Amok in your Salesforce Org? Join our Case Management Webinar on 5/23

April 19, 2013
Maintain SLA

How to Uphold your Support Department’s SLA in Salesforce