Tag Archives: Case Flags

Service Response Times

Is your service response time killing your customer experience?

This post is part 1 of 1 in the series Response Time Improvement

If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help causes frustrations to rise. Improving service response time can reduce customer frustration and increase customer loyalty. Set expectations and stick to them Research shows that “65% of consumers expect companies to interact with them in real time.” […]

Delighted users on laptop

5 Proven Ways to Delight Your Users and Increase Salesforce ROI

I’ve been captivated by Salesforce and the cloud for four years now, so I’m always excited to hear about customers using the platform and realizing its potential in their organizations. However, in my years implementing Salesforce for nonprofits, and now in my role as an account executive, I’ve often been asked, “How can I get […]

Case Flags Salesforce

Happy Case Flags day! (New Release Update)

Tomorrow is Flag Day in the United States, a day to celebrate the adoption of the US national flag. Today is Case Flags Day globally! It’s a day to remember that your customers deserve timely responses to their inquiries. World-class service operations everywhere use Case Flags to monitor response times in Salesforce and uphold important […]

E2CP - Valentine

Will you be our Valentine? 5 AppExchange Pick-Up Lines

Today we would like show love to all our customers, partners, and members of the Salesforce community! Inspired by the latest Salesforce.com blog post, 14 Salesforce Pick-Up Lines for Your Valentine’s Day, we decided to join in on the fun and write our own lines based on some of our AppExchange Apps. 1. The survey […]


Cases Running Amok in your Salesforce Org? Join our Case Management Webinar on 5/23

Want to learn how our Case Management apps for Salesforce can help your service and support department save time and clicks? We’d like to open our doors and give you an inside look at how Internet Creations internally manages Cases, by utilizing add-ons that extend and enhance the standard functionality available in Salesforce. Join us […]