salesforce Archives - Internet Creations Blog
January 12, 2021
Strategic Approach to Analytics - Tips and Traps with Analytics

22 Tips and Traps with Analytics (with Admin Best Practices)

Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
December 17, 2020
Strategic Approach to Analytics - Importance of Data Quality

Importance of Data Quality

For better decision-making in your business, you need good data quality. Learn seven ways to fix or avoid bad data.
December 9, 2020
Strategic Approach to Analytics in Salesforce - Key Metrics to Monitor

Key Metrics to Monitor

Find out the key metrics that IC's leadership monitors to keep track of the company's performance at the executive level and within each department.
November 24, 2020
Strategic Approach to Analytics in Salesforce - High-Level Strategic Approach

Strategic Approach to Analytics in Salesforce

Learn about the high-level strategic approach IC's leadership takes with analytics in Salesforce at the executive level and within each department.
June 4, 2020

Prepare for the Future of Work with Surveys

It’s now more important than ever to be surveying your employees to show empathy, encourage engagement, and support your team.
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
January 27, 2020

How Admins Can Prepare for the Spring 2020 Salesforce Security Update

In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
September 19, 2019

Smarter DevOps with Salesforce DX

In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
July 5, 2019

Is Case Merge Premium Still the Best Option for Merging Cases?

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May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

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May 22, 2019

Enhanced Comment Editor in Salesforce

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May 8, 2019

How to use Canned Comments in Salesforce

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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October 17, 2018

Breaking Down 4 Days of Dreamforce in 4 Minutes

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