salesforce Archives - Internet Creations Blog
January 27, 2020

How Admins Can Prepare for the Spring 2020 Salesforce Security Update

In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
September 19, 2019

Smarter DevOps with Salesforce DX

In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
July 5, 2019

Is Case Merge Premium Still the Best Option for Merging Cases?

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May 29, 2019

Detect and Define Duplicate Criteria in Salesforce

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May 22, 2019

Enhanced Comment Editor in Salesforce

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May 8, 2019

How to use Canned Comments in Salesforce

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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October 17, 2018

Breaking Down 4 Days of Dreamforce in 4 Minutes

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July 20, 2017

Zendesk users: Is it time to consider Salesforce?

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February 20, 2017

How a PMP Certification Can Innovate the Way We Manage Projects with Salesforce

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October 25, 2016
Simple Survey and Geopointe Webinar

Map your Success with Customer Satisfaction Data – with Simple Survey & Geopointe

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July 20, 2016

IT Pros, Business Gurus, etc.: How Salesforce Admins Bring Them All Together

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July 19, 2016

Top Reasons Why It’s Time to Embrace the (Fully Loaded) Salesforce Console

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July 5, 2016

4 Surefire Ways to Make Your Customers Happy

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