Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
Managing High Support Volume: 5 Essential Tips