Email to Case Premium Archives - Archive of IC Blog
January 15, 2021

Four Ways to Empower Your Support Team in Salesforce

At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
April 7, 2020

Keeping Remote Teams Engaged and Effective

With the recent change in our environment, many organizations are facing a new remote work reality. This can put strain both on productivity and mental wellbeing.
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
March 3, 2020

We Are Building More Stuff: How Internet Creations is Empowering #AwesomeAdmins

Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
October 22, 2019

How Two Customer Experience Experts Use Responsiveness to Achieve Service Success

At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
May 22, 2019

Enhanced Comment Editor in Salesforce

May 8, 2019

How to use Canned Comments in Salesforce

January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

June 13, 2016

Operational Efficiency Series: Enhancements & Customization

February 19, 2016
email to case premium email distribution feature

3 Little-Known Email to Case Premium Features That Boost Your Productivity

January 14, 2016
Internet Creations AppExchange 10 Cake

Celebrating the AppExchange’s 10th Birthday: A Look Back

September 9, 2015
7 apps to help you stay connected at Dreamforce blog thumbnail

7 AppExchange Apps to Help You Stay Connected at Dreamforce [Slideshow]

September 1, 2015
Salesforce NJ User Group Logo

6 Ways to Boost Your Efficiency with Salesforce Lightning [Event Recap]

August 24, 2015
Meet Internet Creations At Dreamforce 2015

Meet Internet Creations During Dreamforce

August 12, 2015
Internet Creations Inc 5000 Number 1749

Internet Creations Named to Inc. 5000 for Third Consecutive Year