With the recent change in our environment, organizations are facing a new remote work reality. This can put strain both on productivity and mental wellbeing. Many teams are used to daily face-to-face with their peers.
Here are some tips that can help companies adjust and maintain morale and collaborate in the wake of the global quarantine.
At Internet Creations, we are very heavy chatter users, as are some of our large clients. Chatter is great because you can create Chatter Groups (both public and private) similar to groups on other social media platforms. These groups can help keep teams engaged with one another as well as provide internal networking and fun socializing. Here are some examples of how Internet Creations uses chatter to stay engaged and connected:
FOR COMPANY NETWORKING
In addition to Chatter, there are other tools that can help keep your team connected in a virtual workspace. Many companies, including Salesforce and Internet Creations, are making products available for free for extended periods to help companies cope with remote workspaces during COVID-19.
A new struggle for businesses is learning how to make remote teams effective using their at-home infrastructure. Let’s be real — not everyone has the greatest at-home internet or office space. This is a tough dilemma, but there are a few things #AwesomeAdmins can do to help this situation.
At Internet Creations we LOVE the Lightning Experience. In fact, we have several Lightning Champions on our team. But the Lightning Experience and all its amazing features can be resource-intensive. Make sure your users’ at-home systems meet the minimal technical requirements of the Lightning Experience.
If you’re a multitasker, you know the pain of having too many browser tabs open. This can be particularly hard on at-home networks. Leveraging Salesforce console can help your agents multitask and have multiple records, reports, and list views open all within a single browser window. This can be beneficial for increasing page loading speed and general efficiency.
If you’re not already using Knowledge, now may be a great time to start leveraging this Salesforce feature. Lightning Knowledge can be a great way to keep your remote teams informed, whether its through IT Support articles for setting up a home office or FAQs about common technical issues or company policies. Knowledge can also be used for news and announcements to keep teams in the know!
Giving your remote teams the ability to self-service through Knowledge helps keep easy-to-answer questions off your internal support team’s plate, freeing them up for helping with larger issues your remote team might be facing.
Many of us know Trailhead for learning new awesome Salesforce skills. But did you know that there is also invaluable Trailhead content going beyond just the technical side of Salesforce? These below Trailhead modules are recommended by the Service Insiders at Salesforce for keeping calm and being effective during this crisis.
Create Calm Trailmix – Changing the mindset with learning and calm
Service Cloud Agent Productivity — Help your agents work faster and more efficiently in the Service Console
Virtual Collaboration — Quick trail on best practices
Communication Skills for Customer Service Agents — Learn techniques for solving customer service issues
Something Internet Creations has started since we’re now all on mandatory Work-from-Home are virtual coffee chats and happy hours. It’s a great way to keep people engaged and help replace the face-to-face office socialization that we’re now missing. Learn more about how we are leading through the change and staying connected!