service experience suite Archives - Internet Creations Blog
January 15, 2021

Four Ways to Empower Your Support Team in Salesforce

At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
April 7, 2020

Keeping Remote Teams Engaged and Effective

With the recent change in our environment, many organizations are facing a new remote work reality. This can put strain both on productivity and mental wellbeing.
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
August 16, 2019

Proactive vs Reactive Customer Support

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July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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