March 12, 2021
As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
February 10, 2021
As we have learned from Internet Creations' leaders throughout this series of blog posts, a strategic approach to analytics in Salesforce is a crucial puzzle piece to an organization’s success. Making data-informed decisions, empowers you with confidence in your decision making and in the future path of your business. Let's reflect on the key takeaways from the six blog posts in the series.
January 12, 2021
Hear from leaders at Internet Creations as they share Tips and Traps with Analytics in Salesforce that they have learned throughout their careers. Follow these best practices to set your organization up for success with a solid analytics strategy.
December 17, 2020
For better decision-making in your business, you need good data quality. Learn seven ways to fix or avoid bad data.
December 9, 2020
Find out the key metrics that IC's leadership monitors to keep track of the company's performance at the executive level and within each department.
November 24, 2020
Learn about the high-level strategic approach IC's leadership takes with analytics in Salesforce at the executive level and within each department.
June 4, 2020
It’s now more important than ever to be surveying your employees to show empathy, encourage engagement, and support your team.
January 27, 2020
In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
October 22, 2019
At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
September 19, 2019
In an effort to work smart as we grow, I've made it my mission to dive deeper into Salesforce DX to determine if/how we should leverage its functionality to streamline the development of our applications.
September 6, 2019
A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
Managing High Support Volume: 5 Essential Tips