Customer Service Archives - Archive of IC Blog
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
April 21, 2020

Not Business as Usual – How to Adapt and Support Your Customers Right Now

Newly named CEO of Internet Creations, Felisa Palagi, led a panel discussion to hear from business leaders how they’ve adapted and have been able to ensure more confidence for customers.
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

September 18, 2018
Service Excellence Forum

Headed to Dreamforce? Here’s a Preview of the Service Excellence Forum

August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

May 31, 2016

Operational Efficiency Series: Business Process Optimization

May 10, 2016
Salesforce community cloud

When Time is Money, Aligning Your Resources to Improve Efficiency and Productivity is Paramount

November 5, 2015
oregon state university college of buisness logo

OSU’s College of Business Streamlines Service Operations with Salesforce and Internet Creations

March 5, 2012

We Appreciate Our Customers

March 2, 2012

Join Our Weekly Webinars!

February 3, 2012

Spring ’12 Release and Email to Case Premium

October 15, 2011

Making Useful Customer Connections