Customer Service Archives - Internet Creations Blog
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 9, 2019

Konnichiwa: 8 Perfect Service Lessons Learned from Japan

In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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January 18, 2019

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

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September 18, 2018
Service Excellence Forum

Headed to Dreamforce? Here’s a Preview of the Service Excellence Forum

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August 22, 2018

Forward Customer Cases into Salesforce Without the Messy Clean-Up

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May 31, 2016

Operational Efficiency Series: Business Process Optimization

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May 10, 2016
Salesforce community cloud

When Time is Money, Aligning Your Resources to Improve Efficiency and Productivity is Paramount

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November 5, 2015
oregon state university college of buisness logo

OSU’s College of Business Streamlines Service Operations with Salesforce and Internet Creations

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March 5, 2012

We Appreciate Our Customers

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March 2, 2012

Join Our Weekly Webinars!

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February 3, 2012

Spring ’12 Release and Email to Case Premium

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October 15, 2011

Making Useful Customer Connections

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