When you’re looking to provide over 3,000 students and faculty with fast, worry-free service, Salesforce is the critical enabler. That’s what Operating System/Network Analyst Doug Weir and the IT team at Oregon State University’s College of Business experienced firsthand.
The IT team supports the College of Business’ technology, including everything from computer labs to LANs, SQL servers, and SharePoint. Students and faculty depend on Doug and his team to keep the technology up and running. Without it, they wouldn’t be able to gain the knowledge and skills needed to succeed in entrepreneurship and innovation.
Doug and his team invested in Salesforce as a helpdesk system and consolidated their service operations to a “single pane of glass” view. Almost overnight, they could handle their cases faster, easier, and more productively.
But was there a way to become even more efficient?