case management Archives - Archive of IC Blog
January 15, 2021

Four Ways to Empower Your Support Team in Salesforce

At Internet Creations, we explore the areas in Salesforce that need solutions beyond what the standard platform tools provide.
March 3, 2020

We Are Building More Stuff: How Internet Creations is Empowering #AwesomeAdmins

Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
January 17, 2020

What Are You Hearing? How to Improve the Feedback Experience

True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
February 19, 2016
email to case premium email distribution feature

3 Little-Known Email to Case Premium Features That Boost Your Productivity

February 27, 2014
ButtonClick Admin Podcast

Effective Case Management: A ButtonClick Admin Podcast

May 8, 2013

Cases Running Amok in your Salesforce Org? Join our Case Management Webinar on 5/23

February 12, 2013
salesforce appexchange

Getting started on the Salesforce AppExchange