Tag Archives: salesforce.com

Salesforce Knowledge Article

Knowledge Article Number Redirect

If you use the Salesforce Labs app for Public Knowledge Base then you’ve likely noticed the bulky URLs, something in the format of ‘/articles/Article-Type/Article-URL-Name’. This URL structure is great for SEO, but it’s not always necessary when sending a link directly to a colleague or customer. To make sharing articles easier, I created a Visualforce page […]

Free App for Salesforce, “Take Ownership for Cases”, saves clicks when taking ownership of a Case

Many of you are familiar with Internet Creations because of our highly acclaimed app for Salesforce, Email to Case Premium. We would like to take this opportunity to introduce you to a free app called Take Ownership for Cases. It’s very simple, yet very useful. Take Ownership for Cases provides a solution to the inconvenient […]

Business Days – The Missing Salesforce Function

Developer Samruddhi Patil recently asked the Twitter community about calculating business days in Salesforce. For example, if a case needs to be closed within 10 business days, what is the date does it needs to be closed? Much to our surprise, there does not appear to be any built-in functionality for handling such things. At […]