Measuring customer sentiment is a critical aspect to ensuring your organization is delivering awesome customer service. More importantly, when your business effectively leverages customer satisfaction data to make informed decisions, you can also improve your bottom line!
Internet Creations developed the mobile-friendly, 100% native Simple Survey for Salesforce app to enable your organization to quickly collect customer satisfaction data, using Net Promoter Scores℠ (NPS) or Customer Satisfaction Scores (CSAT), and easily track metrics in real time. Using Geopointe to location-enable the feedback collected through Simple Survey, you can design more effective and successful marketing campaigns, sales strategies and employee training programs.
Want to learn more about how using Simple Survey and Geopointe together can empower your sales, marketing, and customer service teams with more meaningful decision-making capabilities? Click here to get the webinar recording!
Use Geopointe to transform your salesforce data into business insights. Search, analyze, route, take action, and much more. Unlock the where in your data.
Geopointe can locate any Salesforce data, anywhere in the world. These searches could be anything from a view of all accounts, clustered by concentrations, to a small neighborhood search for local leads and prospects. Geopointe will locate it and present it to you on an interactive Google Map.
Geopointe is location intelligence. Using a map alongside your Salesforce data and other geo-data provides insights you cannot get anywhere else. Identify data trends, aggregate statistics by location, align your data with demographics and more.
Plan, build and execute your travel plans in Geopointe. Routes can be built from any mappable data (Salesforce, Google or any address). Manage up to 100 stops per route, get Google directions and even optimize travel. Saved routes are accessible everywhere you use Salesforce.
Geopointe makes your data actionable. Actions like exporting, adding to a campaign and creating leads from the map are built-in and it’s easy to create your own to launch custom processes, integrate with other apps and more.
The combination of Simple Survey and Geopointe is powerful; users can drill down into customer feedback by location, visualizing their NPS or CSAT data geographically.
Bottom line: Geopointe gives Simple Survey data regional relevance.
To see more examples of how Simple Survey and Geopointe can empower your company, watch the webinar recording.