Service Level Agreement Archives - Archive of IC Blog
March 12, 2021

Three Ways to Prioritize Customer Demand

As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
May 16, 2019

Prioritize Your Support Cases in Salesforce

April 19, 2013
Maintain SLA

How to Uphold your Support Department’s SLA in Salesforce