Effective Case Management: A ButtonClick Admin Podcast
at
Chad Meyer of Internet Creations was recently featured on Mike Gerholdt’s popular site, ButtonClick Admin. Tune in to listen as Chad and Mike discuss Salesforce Service Cloud and best practices for effectively managing cases. You’ll hear answers to the following questions…
- What is a case?
- What are some best practices for getting started with cases in your organization?
- When do you create a case and what are some best practices around case creation? And when is it an Activity?
Director, Marketing at Internet Creations
Latest posts by Anthony Pica (see all)
Anthony Pica
Director, Marketing at Internet Creations
