IC, Author at Archive of IC Blog
March 1, 2018

5 Ways We Invest in Employee Happiness

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April 10, 2015

How to Set Case Priority in Salesforce based on Email Importance / Priority

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October 7, 2014
reduce customer effort

How to Reduce Customer Effort

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July 7, 2014
solving spam problem

Solving the Spam Problem with Email to Case Premium for Salesforce

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July 1, 2013
save clicks in salesforce

Save Time and Clicks when Changing Case Owner

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