June 4, 2020
It’s now more important than ever to be surveying your employees to show empathy, encourage engagement, and support your team.
January 2, 2020
Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
Four Ways to Empower Your Agents to Create the Ultimate Customer Experience