Winter is coming, but it's a good thing. I promise. Email to Case Premium (E2CP), the Salesforce app that enables Fortune 100 and startup companies alike to improve agent productivity and deliver faster service, is getting an upgrade!
We've added new features for you that will make case management even better, along with updates to two add-on features that are now included in all E2CP packages.
E2CP's newest features include:
Install a free trial of Email to Case Premium today by visiting the AppExchange listing and clicking "Get it Now."
This is the best app you can get for your service organization. E2CP gives you so much more functionalities over the standard SFDC E2C that once you've experienced it, you will find that you can't go back to standard E2C.
Set up in E2CP allows multiple inbound email addresses to be assigned their own case record type and added workflows ensure they are routed to the desired inbound support queue. The capability of the E2CP app makes it possible to create separate email templates assigned to specific case record types for customized case messaging. I highly recommend adding E2CP.
In the first year of using Email to Case Premium, we were able to resolve 8% more cases.