Winter (Release) is Coming! - Archive of IC Blog

Winter (Release) is Coming!

Email to Case Premium Webinar

Email to Case Premium Winter Release

Winter is coming, but it's a good thing. I promise. Email to Case Premium (E2CP), the Salesforce app that enables Fortune 100 and startup companies alike to improve agent productivity and deliver faster service, is getting an upgrade!

We've added new features for you that will make case management even better, along with updates to two add-on features that are now included in all E2CP packages.

E2CP's newest features include:

  • Enhanced Comment Editor supporting Rich Text and Inline Images
  • Canned Comments with File Attachments
  • Case Presentation Layer replacing the standard comments list
  • Email Distribution for Closed Loop Responses with File Attachments

Install a free trial of Email to Case Premium today by visiting the AppExchange listing and clicking "Get it Now."

  • Joyce Leung
    This is the best app you can get for your service organization. E2CP gives you so much more functionalities over the standard SFDC E2C that once you've experienced it, you will find that you can't go back to standard E2C.
    Joyce Leung
  • Rick Evans
    Set up in E2CP allows multiple inbound email addresses to be assigned their own case record type and added workflows ensure they are routed to the desired inbound support queue. The capability of the E2CP app makes it possible to create separate email templates assigned to specific case record types for customized case messaging. I highly recommend adding E2CP.
    Rick Evans
    Johnson Controls
  • Chris Long
    In the first year of using Email to Case Premium, we were able to resolve 8% more cases.
    Chris Long
    Honeywell Aerospace

Howard Yermish
Howard Yermish
Howard Yermish
In addition to his responsibilities as the Director of Product at Internet Creations, he is a seasoned presenter/speaker, an avid photographer, music composer and all around groovy human. Howard is a member of the Lightning Champions program.