LOGICNow Goes 2 for 2, Improving Client Satisfaction while Reducing Support Calls

Published by Bari Faye Siegel at July 11, 2016

ROI on Coveo Implementation Recouped in First Quarter

When the help desk phone rings or the inbox fills with customer inquiries, forward-thinking companies do everything possible to jump on those requests to keep customer satisfaction scores high.

However, lack of a self-help system at LOGICnow created a backlog of support tickets. The company’s support desk was overburdened — putting a strain on employees’ time and company financial resources.

Internet Creations integrated Coveo for Salesforce search functionality and added Salesforce Knowledge on the LOGICnow community and public-facing website. Clients with questions are now able to find the information they need without having to submit support tickets. The one-search solution deflected support ticket requests to a self-help system, freeing up employees to concentrate on other core competencies.

And, talk about return on investment! Read on to learn more about LOGICnow’s experience working with Internet Creations. To learn more about how we can help you add efficiency to your Salesforce org, contact us to set up a meeting.