Internet Creations Launches Case Split on Salesforce.com’s AppExchange
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Anthony Pica
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anthony.pica@internetcreations.com
Internet Creations Launches Case Split on Salesforce.com’s AppExchange, the World’s Leading Business Apps Marketplace
Salesforce users can now split unrelated issues into their own Cases.
HAMILTON, NEW JERSEY – July 3, 2013 – Internet Creations today announced it has launched Case Split on salesforce.com’s AppExchange. Service and support departments should follow a “one issue per case policy” to keep communication threads shorter and easier to follow, close cases faster, and ensure that KPIs (key performance indicators) are precise. Case Split allows users to follow such a policy.
Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, Case Split is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N30000009wffkEAA.
“Our support team follows a ‘one issue per case policy’, and as a result our KPIs are more accurate than ever. We’re able to easily monitor KPIs such as work effort (hours), time-to-close, and SLA adherence” — Chris Ferraro, Chief IT Architect, Internet Creations
Case Split allows service and support departments to manage scope creep within a case. When a customer introduces a new issue to an existing case, a new case should be created in order to stay organized, keep the original case on topic, and operate more efficiently. Support users simply click a new “Split” button and set values for the new case including subject and description.
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Internet Creations helps organizations of all sizes to operate more efficiently using Salesforce.
