New Release: Email to Case Premium v2.53 - Archive of IC Blog

Thanks to feedback from our licensed and prospective users, we have rolled out a new and enhanced version of E2CP, the highest-rated app for service and support on the AppExchange.

Our solution offers more intelligent handling of inbound Email to Case emails than the standard Email to Case offering from, and provides reps and agents with a feature-rich “New Comment” page for easy correspondence.

What’s New

  • Org-Wide Address by any picklist
  • Add comment from initial email
  • Incoming attachment placement
  • Email templates by Case Origin
  • To/CC/BCC control for Case Team Members
  • Most recent public comment

How to Upgrade

  1. Visit the AppExchange listing
  2. Click “Get It Now”
  3. Follow prompts and be sure to check the box “Ignore Apex test errors”
  4. Choose Email to Case Premium from the Apps drop-down menu
  5. Click the Settings tab to configure new options

Upgrade support is free with your monthly subscription

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Product Features

All the awesome stuff you can expect from E2CP

  • Inbound emails are converted to clean Case Comments
  • Canned Comments save time and add consistency
  • Auto-create Contacts on inbound emails
  • Automatically open a new Case when a Closed Case is updated
Find out why more than 100 organizations including ING/Sharebuilder, Blackboard, and Symantec are using E2CP to increase productivity in their support departments!

…Stay tuned for information about our next release!

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