New Release: Email to Case Premium v2.53

Published by Rebecca at November 1, 2011

Thanks to feedback from our licensed and prospective users, we have rolled out a new and enhanced version of E2CP, the highest-rated app for service and support on the AppExchange.

Our solution offers more intelligent handling of inbound Email to Case emails than the standard Email to Case offering from Salesforce.com, and provides reps and agents with a feature-rich “New Comment” page for easy correspondence.

What’s New

Org-Wide Address by any picklist
Add comment from initial email
Incoming attachment placement
Email templates by Case Origin
To/CC/BCC control for Case Team Members
Most recent public comment

How to Upgrade

Visit the AppExchange listing
Click “Get It Now”
Follow prompts and be sure to check the box “Ignore Apex test errors”
Choose Email to Case Premium from the Apps drop-down menu
Click the Settings tab to configure new options

Upgrade support is free with your monthly subscription

Leave Us Feedback

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Product Features

All the awesome stuff you can expect from E2CP

Inbound emails are converted to clean Case Comments
Canned Comments save time and add consistency
Auto-create Contacts on inbound emails
Automatically open a new Case when a Closed Case is updated

Find out why more than 100 organizations including ING/Sharebuilder, Blackboard, and Symantec are using E2CP to increase productivity in their support departments!

Schedule a 1-on-1 demo with us today.

…Stay tuned for information about our next release!