canned comments Archives - Archive of IC Blog
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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May 8, 2019

How to use Canned Comments in Salesforce

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