Are you building up your Salesforce cred with new certifications? As a learning organization, IC’s consulting team is always looking for what’s next to master on the platform, and Salesforce certifications demonstrate a good understanding of best practices and functionality for the major clouds (Sales, Service, Community, Marketing). Studying for a certification is also a great way to plug holes in your platform knowledge.
Salesforce Community Cloud offers a solution to build customer advocacy and enhance the customer experience. As customer expectations increase, more companies are looking to make personalized self-help resources available online—including peer forums and product roadmaps. This creates an opportunity for Salesforce Consultants to introduce Community Cloud as a means to exceed customer expectations.
If you want to Be the Expert on Community Cloud, you’ll need to walk the talk. Perhaps, like some of our folks, you are already working on Communities projects and you want to be sure you are offering the smartest solutions and practices. If so, earning your certification is a great way to inspire self-confidence as you continue your Salesforce learning journey.
Think you’ve got what it takes to earn your Community Cloud Consultant certification? Get started here! We’ve pulled together a few tips and resources for passing the Community Cloud Consultant exam, shared by members of our professional services team:
We asked for exam “gotchas” and what to look out for, here are a few points the team shared:
Here are a few tools the IC Trailblazers leveraged to train for the big day:
Salesforce Consultants will benefit from earning their Community Cloud Consultant Certification in various ways. Most notably, our team shared that it has enabled them to work on more progressive projects. Each had been assigned new Service Cloud and Community Cloud projects or discovery sessions, and dove in to tackle those business challenges with a whole new level of confidence.
Visit IC’s blog for regularly for Salesforce updates, tips and tricks to enhance your #awesomeadmin game! Looking to level-up your Salesforce career? View our latest openings here.
Check out our webinar on “Reducing Friction with Community Cloud” led by 8x Certified Salesforce Consultant, Liz Gibbons and Sr. UX Designer, Christina Christ.