Utilization Archives - Archive of IC Blog
January 2, 2020

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
August 16, 2019

Proactive vs Reactive Customer Support

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July 11, 2019

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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