customer support Archives - Internet Creations Blog
October 5, 2020

5 Steps to Better Customer Listening

Are your customers happy? What do your customers want or need now? A global crisis like COVID-19 will continue to impact the way we work and live for years to come. If one of your goals is to continue to meet and exceed customer expectations, you should be asking these questions continually.
April 21, 2020

Not Business as Usual – How to Adapt and Support Your Customers Right Now

Newly named CEO of Internet Creations, Felisa Palagi, led a panel discussion to hear from business leaders how they’ve adapted and have been able to ensure more confidence for customers.
September 6, 2019

Case Flags vs Milestones and Entitlements for Salesforce

A truly responsive service team values speed as well as the quality of the first and all subsequent interactions may need an additional feature, beyond Milestones and Entitlements in Salesforce.
August 16, 2019

Proactive vs Reactive Customer Support

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