Coronavirus Archives - Archive of IC Blog
March 30, 2020

Managing High Support Volume: 5 Essential Tips

Today's customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity or it’s weakened support capacity, We can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
March 18, 2020

COVID-19: Working Together From Home

Many of us are working remotely and are in quarantine for the next few weeks (or more). Now is a great time to stay positive by learning new things.