New Release: Email to Case Premium v2.53

Thanks to feedback from our licensed and prospective users, we have rolled out a new and enhanced version of E2CP, the highest-rated app for service and support on the AppExchange. Our solution offers more intelligent handling of inbound Email to Case emails than the standard Email to Case offering from Salesforce.com, and provides reps and […]

There’s an App for That

When the Salesforce AppExchange reached their one millionth install last week, we started to think about the increasing popularity of applications and add-ons to Salesforce.com’s CRM product. With 1325 current available apps and more than one million installed in less than six years, the marketplace is growing as fast as the adoption of cloud computing […]

Making Useful Customer Connections

How you can generate a different kind of ROI Okay, so what is Customer Service? Well, we know it requires productive communication between both the customer and a business representative….but what else? Companies provide an open door for their customers (current or potential) to get in touch when they need assistance. Whether representatives are directly […]

Case Flags License Giveaway

Case Flags is a purpose-built add-on for the Salesforce Service Cloud that helps monitor your organization’s response times with cases, at a glance, via color coded flags. Case Flags allows you to quickly view cases requiring responses to customers. And you could have it for free! With all the “chatter” (see what we did there?) […]

Beyond “Your Name | Setup | Administration Setup”

Best Practices for Administrators: Okay, so you’ve implemented Salesforce – now what? You’re probably familiar with the term “Rockstar Admin.” Likely coined at some random Dreamforce in the distant past, this phrase refers to any Salesforce.com Administrator who is an active leader within their company. This person will exemplify all the necessary skills to create and […]