Service Response Times

Is your service response time killing your customer experience?

This post is part 1 of 1 in the series Response Time Improvement

If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help causes frustrations to rise. Improving service response time can reduce customer frustration and increase customer loyalty. Set expectations and stick to them Research shows that “65% of consumers expect companies to interact with them in real time.” […]

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How a PMP Certification Can Innovate the Way We Manage Projects with Salesforce

Have you ever cooked something only to realize you over-salted it? Then added more ingredients to balance the flavor? This is an example of inspecting for quality rather than planning for quality. Wasted resources and delays are consequences of not planning ahead. Avoid these consequences with a recipe that indicates exactly what you need (more […]

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The Votes are in, and you Decided: Our Holiday Swag was on Point!

The holidays are a time for giving. And what better way than with a fun holiday ugly sweater contest! In honor of their favorite charity, our employees invaded thrift stores, raided their parent’s (and grandparent’s) attics, and scoured the Internet to find the ugliest sweaters they could. Each employee selected a charity to sponsor, and […]

Busy? This new feature of Signature Slayer for Salesforce will help

Are the attachment related lists on your Accounts cluttered with images? Social media icons and logos in email signatures get added to Cases and are rolled up to the parent Account, creating cluttered attachment related lists. These images waste your staff’s time by prompting them to screen irrelevant attachments, impeding your agent’s ability to quickly resolve a […]

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Map your Success with Customer Satisfaction Data – with Simple Survey & Geopointe

Measuring customer sentiment is a critical aspect to ensuring your organization is delivering awesome customer service. More importantly, when your business effectively leverages customer satisfaction data to make informed decisions, you can also improve your bottom line! Internet Creations developed the mobile-friendly, 100% native Simple Survey for Salesforce app to enable your organization to quickly collect […]

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Welcome to Dreamforce: You Have Arrived

Internet Creations takes Dreamforce quite seriously and we plan on doing some serious learning and having some serious fun! To make the most of this exciting week in San Francisco at Salesforce’s annual convention, IC’s Dreamforce veterans have shared some advice to help make this your best Dreamforce ever. Be a Man/Woman with a Plan: What […]

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This Girl is On Fire

Internet Creations Business Analyst Rebecca Lammers Named a Salesforce MVP By Bari Faye Siegel What a difference three years can make. In the summer of 2013, Salesforce was a solution many companies were using to create workplace efficiency and enhance agent productivity. Other companies embraced the robust power of the cloud-based platform, but not the […]

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Now That’s Something to Brag About…

“Thanks to Accounting Seed for Salesforce, we have grown our company 10-fold by adding zero, that’s ZERO, new financial employees.” That’s what Internet Creations CEO Chad Meyer told Connected Leaders’ webinar attendees as he shared information about the extraordinary return on investment IC has enjoyed since implementing native-to-Salesforce Accounting Seed. Accounting Seed is a 100% native […]