Capturing the voice of your customer is essential in delivering a better customer experience. Yet, despite all the work being put into your survey programs, your response rates are dwindling. Why? Because customers are increasingly reluctant to volunteer their time to participate in your research. Think about it. How many times have you, yourself, received […]
Phishing is one of the most dangerous and compromising scams on the Internet. “Phishing” refers to an attempt to acquire sensitive information such as your login credentials or passwords by pretending to be a trustworthy source such as your bank or email provider. The anatomy of a phishing email is simple: a service you may […]
If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help causes frustrations to rise. Improving service response time can reduce customer frustration and increase customer loyalty. Set expectations and stick to them Research shows that “65% of consumers expect companies to interact with them in real time.” […]
Have you ever cooked something only to realize you over-salted it? Then added more ingredients to balance the flavor? This is an example of inspecting for quality rather than planning for quality. Wasted resources and delays are consequences of not planning ahead. Avoid these consequences with a recipe that indicates exactly what you need (more […]
The holidays are a time for giving. And what better way than with a fun holiday ugly sweater contest! In honor of their favorite charity, our employees invaded thrift stores, raided their parent’s (and grandparent’s) attics, and scoured the Internet to find the ugliest sweaters they could. Each employee selected a charity to sponsor, and […]
Are the attachment related lists on your Accounts cluttered with images? Social media icons and logos in email signatures get added to Cases and are rolled up to the parent Account, creating cluttered attachment related lists. These images waste your staff’s time by prompting them to screen irrelevant attachments, impeding your agent’s ability to quickly resolve a […]
Measuring customer sentiment is a critical aspect to ensuring your organization is delivering awesome customer service. More importantly, when your business effectively leverages customer satisfaction data to make informed decisions, you can also improve your bottom line! Internet Creations developed the mobile-friendly, 100% native Simple Survey for Salesforce app to enable your organization to quickly collect […]
Internet Creations takes Dreamforce quite seriously and we plan on doing some serious learning and having some serious fun! To make the most of this exciting week in San Francisco at Salesforce’s annual convention, IC’s Dreamforce veterans have shared some advice to help make this your best Dreamforce ever. Be a Man/Woman with a Plan: What […]
