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This Girl is On Fire

Internet Creations Business Analyst Rebecca Lammers Named a Salesforce MVP By Bari Faye Siegel What a difference three years can make. In the summer of 2013, Salesforce was a solution many companies were using to create workplace efficiency and enhance agent productivity. Other companies embraced the robust power of the cloud-based platform, but not the […]

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Now That’s Something to Brag About…

“Thanks to Accounting Seed for Salesforce, we have grown our company 10-fold by adding zero, that’s ZERO, new financial employees.” That’s what Internet Creations CEO Chad Meyer told Connected Leaders’ webinar attendees as he shared information about the extraordinary return on investment IC has enjoyed since implementing native-to-Salesforce Accounting Seed. Accounting Seed is a 100% native […]

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IT Pros, Business Gurus, etc.: How Salesforce Admins Bring Them All Together

In companies using Salesforce, business people are focused on the bottom line while IT professionals want to develop and enhance technology solutions. The two groups are working side-by-side toward the same end goal, but they are also at odds with each other, rarely operating in concert. They don’t speak the same “language;” decision-makers speak in terms […]

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Top Reasons Why It’s Time to Embrace the (Fully Loaded) Salesforce Console

Between Live Agent capabilities, Knowledge sidebars and exciting Visualforce components, there are many reasons to embrace the loaded Salesforce console for Service Cloud. Not quite there yet? Do you need buy-in from decision-makers who don’t quite understand the value and incredible positive impact the console will have on both agent and customer experiences? Or, if you are new […]

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LOGICNow Goes 2 for 2, Improving Client Satisfaction while Reducing Support Calls

ROI on Coveo Implementation Recouped in First Quarter When the help desk phone rings or the inbox fills with customer inquiries, forward-thinking companies do everything possible to jump on those requests to keep customer satisfaction scores high. However, lack of a self-help system at LOGICnow created a backlog of support tickets. The company’s support desk […]

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A True Story of Independence: What’s the Price of Freedom?

Internet Creations is Proud to Support Centurion in its Continued Fight to Exonerate Wrongly Convicted and Jailed Individuals  In the early morning hours of Dec. 4, 1975, in the close-knit community of Far Rockaway, Queens, Marcus Washington was in the wrong place at the wrong time. He heard something about the brutal murder of an […]

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4 Surefire Ways to Make Your Customers Happy

In this fourth installment of our Operational Efficiency blog series, we explore the impact a great customer experience has on a company’s bottom line. Exceeding customer expectations is the ultimate goal. No customers? No bottom line at all. Salesforce, as we’ve seen in the first three articles in this series, is a go-to solution for […]

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A Celebration to Remember: Internet Creations Turns 20

Internet Creations CEO Chad Meyer proudly accepts a gift from his team commemorating the company’s 20th Anniversary Gala celebration. The staff photo, a page right out of Monet’s Garden, was taken on the Giverny Bridge at the beautiful Grounds for Sculpture in May. Internet Creations kicked off its 20th anniversary year with an unforgettable Gala at […]