April 7, 2020
With the recent change in our environment, many organizations are facing a new remote work reality. This can put strain both on productivity and mental wellbeing.
April 7, 2020
Consolidating triggers is a best practice in Salesforce development. Get tips on how to consolidate triggers and learn more about why it's a good idea.
March 26, 2020
Tips to effectively lead during this time of disruption from CEO, Felisa Palagi.
March 18, 2020
Many of us are working remotely and are in quarantine for the next few weeks (or more). Now is a great time to stay positive by learning new things.
March 16, 2020
From Basic Training to IT Office Hours Training, Trent Shoemaker has made a career of moving with a purpose. Learn how 21 years in the Army prepared him for a career in technology.
March 3, 2020
Internet Creations recently posted a “State of the Product Address,” a webinar devoted to exploring recent enterprise efforts to capture customer feedback as well as the related product upgrades inspired by the feedback.
March 2, 2020
We are inviting you to meet the wizards behind the curtain at IC. See the talent, the learning, and the outcomes that define this great work we do, together.
February 19, 2020
Think you’ve got what it takes to earn your Community Cloud Consultant certification? Get started here with tips and tricks from our professional services team.
January 27, 2020
In March 2020 (after the Spring ’20 Release), Salesforce will start enforcing new security policies specifically for Salesforce public sites (Force.com, Site.com, and Communities). The schedule for rollout will be released in February 2020.
January 17, 2020
True feedback is about listening. As Annette Franz, an internationally recognized customer experience thought leader and founder and Chief Experience Officer of CX Journey, says: “Listening includes hearing, and then doing something with what you hear.”
January 14, 2020
Learn about the capabilities and limitations we’ve discovered while using LWC, as well as a few best practices and resources we’ve leveraged along the way.
January 2, 2020
Reducing friction is about delivering a great experience by making the process as simple as possible for your customer. In the year ahead we expect that more businesses will be investing in improving four particular areas to reduce customer friction.
December 17, 2019
With over 2,700 sessions at Dreamforce, we’ve narrowed it down to a few stand out moments and themes that Salesforce focused on throughout the week.
December 9, 2019
In a note to the company last week, IC’s COO Felisa Palagi shared how Japan delivers perfect service, and how this aligns to IC Way fundamental #4 Walk in Other’s Shoes.
October 22, 2019
At the heart of this experience is a customer’s interactions with a company. To build and maintain a profitable business, a company must first build and maintain relationships.
Managing High Support Volume: 5 Essential Tips