Internet Creations announced today that Felisa Palagi has been promoted to Chief Executive Officer of the organization. The announcement was made today by Chad Meyer, the company’s Founder and Owner, during an internal All Staff meeting.
In her role as CEO, Palagi will continue to develop and deliver on the company’s strategy, ensuring the ultimate client experience, and leading inspired and successful employees. She will oversee the leadership team at IC, as well as Sales and Marketing, Product, Professional Services and Business Operations.
“Felisa’s promotion to CEO reflects more accurately what we’ve already been doing in our day-to-day work,” said Meyer. “I will continue to oversee our AppExchange product strategy as well as our internal Salesforce infrastructure and capabilities.”
Felisa has a 20-year track record of working in, and consulting to, hundreds of global companies. She enables clients to deliver the ultimate end-to-end customer experience and empower their employees through self-sufficiency to deliver wildly successful results.
“You know, the successes we have had over the last 2 ½ years is amazing,” Palagi addressed the IC Team at yesterday’s meeting. “Improving our growth rate, reducing employee turnover, better managing our costs, and especially right now as our pointed efforts focus on leading through the Covid crisis. Everybody is rolling up their sleeves and doing anything that is needed today. For now, our focus will continue to be on our Covid19 strategy and supporting our customers as best we can.”
Prior to her time with IC, Felisa helped over 300 companies with their customer service, self-service, and field service improvements. This includes seven years at ClickSoftware, purchased by Salesforce in 2019, now Salesforce’s Field Service Lightning solution.
Felisa holds an MBA from Babson College, Franklin W Olin Graduate School of Business.
Liz Angelucci Beggs
Head of Brand & Communications