Internet Creations is excited to welcome Felisa Palagi as the new Chief Operating Officer, a new position within the company. Palagi comes to Internet Creations with 20 years’ experience growing and transforming businesses from startups to Fortune 100 companies.
Much like our customers, we are passionate about delivering real value to our clients and want our employees to love what they do. That’s what makes Palagi a great fit for Internet Creations. Her passion in “vision work”, as she calls it, is unique. By inspiring employees to see and to believe in something bigger than themselves, it allows the entire company to rally around a common goal, a vision. From there, the sky is the limit. She believes in giving employees the autonomy to take ownership over their roles. By doing this, employees are challenged, engaged, and free to build on the company goal.
So how does one get into “vision work?” For Palagi, it happened steadily. She started tactically and began consulting in her early 20s. Consulting didn’t come without its own challenges. Palagi says that in some ways, changing the status quo can be intimidating to owners and team leaders, but for her, showing these businesses that she wasn’t there to take over, but rather to listen and learn, it built trust. By lifting up leadership in the great things they were already doing and respecting the depth of knowledge they have on their own business, she was able to be a tool for these executives and introduce other perspectives that would improve their growth.
Palagi will be responsible for the alignment and prioritization of company strategy and empowering employees to identify gaps that will allow Internet Creations to innovate and create new solutions for customers from Salesforce Communities to better employee experiences through Salesforce applications.
Palagi brings a complimentary span of industry knowledge to CEO/Founder Chad Meyer’s depth of Salesforce solution technical expertise. Palagi has worked in, and consulted to, companies on their ultimate end-to-end customer experience. She is a recognized thought leader in areas such as increasing service revenue, decreasing field service costs, and driving user adoption.
“What you can expect from me is to challenge what it means for Internet Creations to deliver results and to provide the ultimate experience along the way. This includes impeccable engagement, maximum efficiency, and paramount expertise. Through this, we earn your trust, so you, in turn, can focus on continuing to dream big, satisfy your customers, and have happy employees.” said Palagi.
“What you can expect from me is to challenge what it means for Internet Creations to deliver results and to provide the ultimate experience along the way.”
“When you and your team identify challenges, it can affect your ability to deliver. I want you to be confident that Internet Creations will help you alleviate those challenges. However, to achieve this, we can’t rest on our current high customer satisfaction reputation. We want to prove ourselves to you again tomorrow,” she said.
“Felisa’s breadth and depth of experience will be a huge asset to our employees and in turn our customers,” Meyer added. “As we embark on our 3rd decade in business and set our sights on strategic growth, I couldn’t be more excited to have Felisa on our team,” CEO Chad Meyer said.